We intend to indicate the rules governing sales contracts, which will be carried out on the site https://www.laredolaverde.com/
The site is owned by the company
Farm Tabarrini Marco P.Iva 03449820541
These General Conditions are the only ones that can be applied and replace all other conditions, except for preliminary, express and written exceptions.
Azienda Agricola Tabarrini Marco may be obliged to modify some of these provisions; Customers are therefore advised to read the General Conditions each time they visit the site https://www.laredolaverde.com/. The validation of the order will have the value of acceptance of the General Conditions, without any possible recourse.
By accessing the site https://www.laredolaverde.com/, Customers undertake to comply with the General Conditions and the Conditions of Use detailed therein.
2. Place an order
To place an order on the Site go to
https://www.laredolaverde.com/
3. Product information
The photographs that present the products are not part of the contract and can in no case be considered as the responsibility of Azienda Agricola Tabarrini Marco.
In consideration of the possible variations of the proposed articles, the images and descriptions are purely indicative. Azienda Agricola Tabarrini Marco will in any case always try to update the site, and inform customers about the changes that have occurred.
4. Prices
The sales prices indicated on the Site do not include delivery costs. Delivery costs are always charged to the Customers and are invoiced at the end of the order as a supplement to the selected products. Azienda Agricola Tabarrini Marco reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is placed.
5. Availability
Normally, order fulfillment takes place in 1 \ 3 days maximum.
Cases of product shortages rarely occur, it is in our interest to always have the products available.
If this happens, the customer will be contacted and notified.
Some products in the shop of the site may not always be available for sale, for example we bring you butter.
Products not available in the shop are always available for operators with a VAT number.
6. Delivery methods
Azienda Agricola Tabarrini Marco uses express couriers, transport companies and its own trucks for deliveries in Italy and abroad.
We also remind Customers that couriers carry out the transport and delivery of products only during weekdays (eg: for a product ordered on a Saturday afternoon, if the product is available, it will be necessary to count 24/72 hours from Monday morning. Azienda Agricola Tabarrini Marco cannot be considered responsible for the consequences of any delay in delivery or loss or damage to the order by the courier. In the event that the order has not been delivered on time by Azienda Agricola Tabarrini Marco or not received, it will be the task of Azienda Agricola Tabarrini Marco, following the instructions of the courier, to resolve the disservice to the end customer. During this period (about 15 days) it will not be possible to proceed with a refund or a new shipment of the order.
What is recommended to do upon receipt of the delivery:
1. Check the integrity of the package.
2. Only in the event of external material damage to the packaging and / or the product (example: "wet package", "open package", the order must be accepted by adding, on the courier's waybill, the words "I accept with reserve ".
Accepted the order conditionally, we ask you to take a photograph of the package before opening, followed by opening the package and checking the contents. If the content has problems or does not correspond to what was ordered, we ask you for photographic documentation and a detailed description of the visible damage on the outside of the box and any internal damage to the product.
To be sent within 24 hours, by e-mail to: info@laredolaverde.com, the incident. Otherwise, any request for reimbursement relating to such damages will be automatically refused.
3. If no problems are found, accept the delivery.
4. Customer collection procedure.
In case the delivery must be returned to the Azienda Agricola Tabarrini Marco, it will always and only Azienda Agricola Tabarrini Marco, to give the order to the courier for collection from the customer.
7. Secure payments
Azienda Agricola Tabarrini Marco offers its customers various payment options: PayPal, credit card (Visa, Visa Electron, Mastercard, Diners Club International) always through the PayPal circuit, bank transfer.
8. Right of withdrawal. Satisfied or your money back
Sales of products via the Internet are governed by Legislative Decree no. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside commercial premises.
This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred.
This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.
To exercise the right of withdrawal, it is necessary to send the items for which you intend to exercise this right within 14 working days of receipt of the goods.
The costs of returning the product are the sole responsibility of the customer.
The right of withdrawal is totally lost if the returned product is not intact, that is:
being a perishable product, it must be sent back, ensuring that the temperature is maintained.
that the customer does not collect the product from the courier or the courier does not find the recipient and the product must remain beyond the time limits set for maintaining the temperature.
damage to the product for reasons other than transport.
that the customer has provided incorrect or inaccurate address.
The indicated duration of 14 days is counted from the date of delivery of the order. Azienda Agricola Tabarrini Marco will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 working days following the shipment of the goods by the customer and in any case not before receipt of the goods.
Azienda Agricola Tabarrini Marco will consequently reject any product returned unpacked, as well as products for which the return costs have not been fully paid by the Customer. The refund will be made and arranged by bank transfer.
9. Return of products
Only products that are not damaged and that the packaging surrounding the cheeses have not been tampered with will be accepted. Please note that since it is a perishable cheese, care must be taken both in the preservation of the product received and in the return of the returned product, which must be returned to the address of the Tabarrini Marco Farm.
The shipping costs of the product are charged to the customer.
10. Disputes and Liability
Azienda Agricola Tabarrini Marco cannot under any circumstances be held liable for damages resulting from misuse of the products sold on the Site. In this regard, Customers are invited to contact the Azienda Agricola Tabarrini Marco for more information regarding possible particular uses of the materials
11. Comments, criticisms, communications
All customer opinions sent to Azienda Agricola Tabarrini Marco are supervised and moderated by Azienda Agricola Tabarrini Marco. In the event that these opinions are contrary to laws or morality (abusive advertising, defamatory intentions, insults, improper comments ...), Azienda Agricola Tabarrini Marco reserves the right to refuse or modify the opinion in question.
12. Protection of personal data
The information requested by Azienda Agricola Tabarrini Marco from Customers is essential for processing and validating orders and issuing invoices. The absence of such data involves the automatic cancellation of the order. Registration on the Site involves the obligation to provide truthful and sincere personal information. The communication of false information is contrary to the provisions of the present General Conditions and the Conditions of Use of the Site.
Azienda Agricola Tabarrini Marco is authorized to collect, process and use the personal data communicated by the Customers. These data are subjected to computer processing.
Customers have a permanent right to access and modify their personal data, as required by the European laws currently in force (Article 34 of the law of January 6, 1978). At any time, Customers can send a request to Azienda Agricola Tabarrini Marco with the aim of verifying exactly which and how much personal data have been stored (access is strictly reserved for their personal data). Your data can be changed upon simple request. Promotional e-mails containing offers, exclusives, news will be sent to customers. Customers have the option of requesting the cessation of sending such e-mails.
Azienda Agricola Tabarrini Marco is the only company to hold the personal data of its customers. Only Azienda Agricola Tabarrini Marco is authorized to send promotional e-mails to customers and only in the context of well-defined commercial operations.
13. Intellectual Property
All the content of the Site https://www.laredolaverde.com/ (illustrations, texts, descriptions, brands, images, videos) are the property of Azienda Agricola Tabarrini Marco. All reproductions, partial or total, of the content of the site, by means of any process and on any medium, must be the subject of a preliminary and explicit authorization from Azienda Agricola Tabarrini Marco.